policy · Guest
Cancellations, refunds and provider changes
What to expect when you cancel, when a provider cannot operate, or when weather affects the plan.
Cancellation terms can vary by listing. Always check the cancellation policy shown on the listing before booking.
Guest cancellations
If you cancel within the free cancellation window shown on the listing, the eligible amount can be refunded according to the payment method and provider terms.
Provider changes
If a provider cannot operate the experience as planned, Andeor or the provider may propose a new time, date or route. You can choose whether that alternative works for you.
Weather interruptions
Weather decisions depend on the experience. A light shower may not affect a food tour, but wind or heavy rain can affect kayaking, waterfall trails or mountain routes.
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