Andeor terms
Terms and Conditions
Last updated 28 September 2026. These terms apply when you browse Andeor, create an account, book an experience, request a physical product or otherwise use the platform. By using Andeor you agree to them.
Read the cancellation and refund policy1. Who we are
Andeor is operated by ANDEOR LIMITED, a private company incorporated in the Republic of Mauritius with Business Registration Number C26237685. Its registered office is at Royal Road, St Antoine, Goodlands, Mauritius.
Andeor is a Mauritius-based marketplace that connects travellers with independent local partners offering outdoor, culture & food and wellness experiences across Mauritius. Full company details are in the legal notice.
2. Our role as a marketplace
Experiences listed on Andeor are created, operated and delivered by independent partners, not by Andeor. When you book, your contract for the experience itself is with the partner; Andeor provides the platform, booking and payment facilitation, and customer support.
3. Accounts
You are responsible for the accuracy of the information on your account and for keeping access to it secure. We may suspend or close accounts used fraudulently, abusively or in breach of these terms.
4. Bookings and payment
Prices are set in Mauritian rupees (MUR) and include VAT and the platform's service handling. If you choose to display another currency while browsing, the converted amounts are estimates. The available payment methods, payment amount and transaction currency are shown before you pay.
When you pay for a marketplace booking by card through MIPS, the merchant is ANDEOR LIMITED in Republic of Mauritius and the payment is charged in MUR. Where PayPal is available, the converted payment amount and its currency are shown before you approve the payment. Your bank or payment provider may apply its own currency conversion and charges.
When you book, you confirm that you accept these terms and the cancellation policy shown for your booking by ticking the box at checkout before you pay. A booking is confirmed once payment is authorised and you receive a confirmation. You agree to provide accurate participant details and to meet any listed requirements (such as age, health or ability) for the experience you book.
5. Physical products from Andeor Shop
Andeor Shop product pages show the available options and price for physical goods. An order request is not final until Andeor confirms stock, fulfilment, any delivery fee and payment details. Your order is confirmed once Andeor accepts it and sends confirmation.
Pickup or delivery timing is agreed before payment. Product descriptions, sizing and care information form part of the order where they are shown. Contact Andeor promptly if an item is incorrect, damaged or materially different from the confirmed order. Any exchange or return terms shown on the product or order confirmation also apply. Nothing in these terms removes rights that cannot be excluded by law.
6. Experience cancellations, changes and refunds
Each partner has its own cancellation and refund policy. The policy displayed for your experience when you book forms part of your booking and determines the refund if you cancel. Read that policy and any additional partner terms before confirming payment. The options below explain the policies available on Andeor; the policy attached to your booking is the one that applies.
Guest cancellation options
All cancellation deadlines are measured before the scheduled start of the experience.
- Flexible
Free cancellation until 24 hours before the experience.
No refund within 24 hours of the start.
- Balanced
Free cancellation until 48 hours before the experience.
Half of the price is refunded between 48 and 24 hours before the start.
No refund within 24 hours of the start.
- Moderate
Free cancellation until 72 hours before the experience.
Half of the price is refunded between 72 and 24 hours before the start.
No refund within 24 hours of the start.
- Strict
Free cancellation until 7 days before the experience.
Half of the price is refunded between 7 days and 72 hours before the start.
No refund within 72 hours of the start.
- Non-refundable
Confirmed bookings are non-refundable unless the operator cancels or cannot honour the reservation.
- Custom terms
- Some partners use agreed cancellation windows or partial refund percentages that differ from the standard options. The exact deadlines and refund amounts are shown for the experience before you book. A custom policy may have no partial refund window.
How to request a cancellation or refund
Contact info@andeor.travel with your booking reference, experience date and the reason for your request. Contact us as soon as your plans change so we can review your request against the applicable cancellation window. Andeor is your contact for questions about bookings and payments made through the platform. We review the booking and payment details with the partner where needed and explain the outcome and any next steps. Do not send your full card number or card security code.
If the partner cancels or changes the experience
Fully refunded or rescheduled for free when the operator cancels for weather, safety or a group that is too small.
If the partner proposes a different date, time or route, you can decide whether that alternative works for you. Tell us if it does not. A weather forecast alone does not cancel a booking; the partner assesses whether the experience can operate safely. Contact us if the experience has not been cancelled but you are concerned about taking part.
Late arrivals and missed experiences
If you arrive late or miss the experience, any refund depends on the terms attached to your booking and the circumstances. Contact us promptly, especially if the meeting details were incorrect or the partner was unavailable. A replacement date is subject to availability and agreement with the partner.
Problems with the service or payment
Contact us if an experience was not provided, differed materially from the booking, or if you believe you were charged twice or charged incorrectly. Include the booking reference and any relevant messages or receipts so we can review what happened. These concerns are assessed separately from a change of plans by the guest. A non-refundable cancellation policy does not remove rights or remedies that cannot be excluded by applicable law.
How you receive a refund
Approved refunds are returned through the original payment method. The amount depends on the policy attached to the booking or the outcome of the review. Once a refund is issued, the time it takes to appear in your account depends on your bank or payment provider. Reviewing a request and the bank crediting a refund are separate steps.
If an approved refund has not arrived, contact us with your booking reference so we can check its status. Where your bank or payment provider converts a payment or refund into another currency, its exchange rates and charges may affect the amount shown in your account.
7. Deals and promotions
Promotional prices, including last-minute deals, apply only to the specific departure, period and capacity shown, while available. The price displayed at checkout is the price you pay.
8. Your responsibilities and assumption of risk
Outdoor and adventure activities carry inherent risks. You are responsible for assessing whether an experience is suitable for you and your group, following the partner's safety instructions, and holding any travel or medical insurance appropriate for your trip.
9. Reviews and your content
Content you submit (such as reviews, photos or messages) must be honest, lawful and yours to share. You grant Andeor a non-exclusive licence to display it on the platform and in Andeor marketing. We may remove content that is unlawful, misleading or abusive.
10. Intellectual property
The Andeor name, logo, website, apps and content are protected and remain the property of Andeor or its licensors. You may not copy, scrape or reuse them for commercial purposes without permission.
11. Liability
To the extent permitted by law, Andeor is not liable for the acts or omissions of partners, for loss or injury arising from participation in an experience, or for indirect losses. Nothing in these terms limits liability that cannot be limited under applicable law. Our total liability for a booking is capped at the amount you paid for it.
12. Changes to these terms
We may update these terms as the platform evolves. The version published on this page applies from its stated date; material changes will be flagged on the site or by email.
The terms and cancellation policy accepted for an existing booking continue to apply to that booking. A later change to a partner's policy does not change the cancellation terms you accepted when you booked.
13. Governing law
These terms are governed by the laws of the Republic of Mauritius, and disputes are subject to the jurisdiction of the Mauritian courts.
14. Contact
Questions about these terms, a booking or an Andeor Shop product? Write to info@andeor.travel.